Can you tell me what brands you custom manufacture or private label for?

We do not disclose our customer names. You will find many of our client's retail and spa products in stores including Whole Foods, New Seasons, Ulta, Target, Walmart, Nordstrom's, Stroud's, Sephora, and Amazon.

Do you have stock products available for private label?

All of our buy direct products are available for us to fill for you. Minimum order for stock catalog filling is 10 gallons

Do you provide packaging for filling?

We do not offer packaging or componentry – the options in the marketplace are vast and varied.  If you need help finding a packaging vendor – you may find it helpful to peruse our preferred vendor list.

What is your minimum order quantity?

For Buy Direct items we do not have a minimum order quantity – you can purchase as little as a 2oz sample size to try.

Custom and Semi Custom Formulations are a 25 gallon minimum order quantity.

For Filling services we require 25 gallon minimum on custom and semi-custom formulations.  Buy direct filling services are offered at a 10 gallon minimum.

Can you make a customized product for me?

Yes we can – we have a robust and talented research and development team that can provide custom formulation.  To learn more visit our custom manufacturing page.

Can you add a scent to a buy direct product?

We can make semi custom modifications to our stock products.  To learn more about semi custom formulations visit our custom manufacturing page.

How much does it cost to have a formulation created?

Custom formulation is 5000 per formula – with three lab sample revisions

Semi Custom Formulation is 3000 per formula – with three lab sample revisions

For more information about working on a new formulation with our lab visit our custom manufacturing page.

What is your standard lead time for ecommerce product orders?

Items with available inventory on the website will be shipped within 5-7 business days. If quantity is not available in inventory, items will be shipped within 4 weeks of order confirmation. 

What is your standard lead time for custom/private label filled orders?

Filling lead time is 8 weeks after PO is approved by Customer. All Customer supplied packaging must be onsite 5 weeks prior to due date. If packaging is not onsite, the order will be pushed out 5 wks after all packaging is onsite. 

Can I return the product if I don’t like it?

All products are final sales, and no returns will be accepted. Damages due to shipping will be resolved with replacement orders.

Do you provide storage for my packaging and/or finished product?

Rainshadow Labs can warehouse your unused packaging materials here at our facility in between orders. There is a monthly pallet fee of $100 per pallet for  storage. If at any point you may require materials to be inventoried, we are happy to do so - inventory counts, quality inspections, etc will accrue a $35/hour fee.

Our space restrictions will not allow for us to  warehouse any packaging materials that are not relevant to orders that we have in house for your particular company. We are unable to provide full scale storage facility for you, but we are offering to manage your excess packaging from one order to another in order to eliminate excessive back and forth shipping of unused materials.

If a product is back ordered, can I do a partial shipment?

If you have an item on your order that is out of stock and you do not want to wait to receive everything until that item is ready, please make notes in your order comments requesting for a partial shipment. Please note, with partial shipments, there may be 2 shipping cost due to there being two shipments.